People we spoke with told us that they were very happy with the treatments they received and the overall service provided by the dental clinic. People said that their treatments were explained to them in a way that they could understand and that their consent was obtained before their treatment started. We saw that there were appropriate systems in place for providing information about treatments, costs, benefits and potential risks. They told us that they felt safe and well cared for and that staff were caring and professional.

We saw that appropriate assessments of each person's oral health needs were carried out before each treatment. There were arrangements in place to deal with any foreseeable medical emergencies and staff were trained to support people.

The premises were clean and well maintained. There were procedures for cleaning and sterilising equipment and dental instruments so as to minimise the risks of cross infection.

Staff received training and support to enable them to carry out their duties and care for people safely and effectively. The system for appraising and staff development required improving and there were plans in place to achieve this. There were arrangements in place for safeguarding people from the risks of abuse or harm.

The service was regularly monitored and people's views were obtained as part of an overall quality improvement system. Complaints were received and dealt with appropriately.