About the service: Acorn to Oak Homecare is a domiciliary care service. There were 48 people receiving the regulated activity of ‘personal care’ from Acorn to Oak Homecare at the time of the inspection.

People’s experience of using this service:

• There was a person-centred culture that was driven by a motivated and committed provider and registered manager. This motivation resulted in a stable staff team who were supportive and committed to providing consistent, good quality, individualised care and people received a caring service.

• Staff ensured people’s care needs and personal wellbeing was at the heart of this service. Staff provided care and worked creatively to ensure people’s religious needs were met and facilitated a sense of community to protect people from becoming isolated.

• People and their relatives told us staff treated people like family. They felt their views were listened to and they were part of a service that cared for them and acted on their views.

• Staff had good relationships with people and knew them well. People told us they were happy with the staff who supported them.

• People received their medicines as prescribed and medicines were managed safely.

• Care plans were person centred and included people’s personal preferences. This meant people received a service which was tailored to their individual needs.

• There was an open culture where staff and people told us they felt they could raise any concerns that they wanted to.

• People, relatives and staff told us the service was well-led. The registered manager was a visible presence and knew people and their relatives well.

• People’s feedback was encouraged and used to shape the service. Systems were in place to monitor and improve quality in the service.

The service met the characteristics of Good overall.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: This was the first time the service has been inspected since their registration with the CQC on 10 April 2018.

Why we inspected: We inspected this service as part of our ongoing Adult Social Care inspection programme. This was a planned inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.