People we spoke with told us that they were happy with the care and treatment they received at Acer Dental Practice. They said that treatments were always explained to them in a way that they understood and that information about the options, benefits, risks and costs was available. We saw that detailed records were kept in relation to each person's treatments and that appropriate checks were carried out as part of the treatment process.

There were arrangements for dealing with medical emergencies and staff were trained and supported to keep people safe and minimise risks of harm or abuse.

The risks of cross infection were minimised through robust policies and procedures for cleaning and sterilising dental instruments and equipment and the general cleaning and maintenance within the practice.

Staff were supported and trained to meet the needs of patients and to maintain their professional registration with the General Dental Council (GDC).

There were appropriate arrangements for obtaining the views of people using the service and testing, monitoring and improving the quality and safety of the service provided.