Accuvision Eye Care Clinic - Wetherby, York Road, Wetherby.Accuvision Eye Care Clinic - Wetherby in York Road, Wetherby is a Clinic specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, diagnostic and screening procedures, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 12th April 2018 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th December 2017 - During a routine inspection
Accuvision Eye Care Clinic Wetherby is operated by Accuvision Limited. It is a private clinic in Wetherby, North Yorkshire.
The service opened in 2009 and primarily provides refractive (laser) eye surgery, together with specialist diagnosis and treatment of eye conditions such as keratoconus, including corneal cross-linking. The service is provided to adults and does not treat children.
We inspected this service using our comprehensive inspection methodology. We carried out an announced inspection on 12 December 2017.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
The main service provided by this hospital was refractive (laser) eye surgery.
Services we do not rate
We regulate refractive eye surgery services but we do not currently have a legal duty to rate them when they are provided as a single specialty service. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Following this inspection, we told the provider that it should make some improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.
Ellen Armistead
Deputy Chief Inspector of Hospitals
14th January 2014 - During a routine inspection
We spoke with five people who used the service and they told us they had experienced appropriate treatment and care. Everyone said they were very happy with the service they had received. One person said, "It’s the best thing I’ve ever done because it’s made such a difference to my life. I could not fault a thing. It’s been absolutely excellent." Another person said, "The results are amazing. I got fantastic care. I was reassured and made comfortable on the day of surgery and brilliant aftercare. Another person said, “It really is a professional, first class service.” Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Everyone told us they were given all the information they needed to help inform their decision to have treatment. The provider had taken steps to provide care and treatment in an environment that was suitably designed and adequately maintained. People said they had been comfortable when they received care and treatment. Consultations were always held in private so confidentiality was maintained. People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had an effective system to monitor the quality of the service people received. Their patient satisfaction surveys showed people had been ‘delighted’ with the services provided. The provider identified, monitored and managed risks to people who used or worked in the service.
15th January 2013 - During a routine inspection
People who used the service said they could express their views and had been involved in making decisions about their care and treatment. One person said, “They were very thorough during the consultation; they used diagrams, explained things and provided an information pack.” Another person said, “They made sure I understood what would happen. They talked about the options, potential risks and the treatment.” People we spoke with said they were happy with the care and treatment they had received. One person said, “I am more than 100% happy. Every step of the way they have provided excellent care.” Another person said, “They did everything within their power to make me comfortable.” People were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The provider supported staff to deliver care to an appropriate standard. Staff we spoke with had a clear understanding of their roles and responsibilities within the team and about their lines of accountability. People we spoke with said they could talk to the registered manager and other clinic staff if they had any concerns, and were confident that they would listen and deal with their concern appropriately.
20th December 2011 - During a routine inspection
We spoke with one person who uses the service. They said they were very satisfied with the service received and had been treated very well. They said they could not fault the service and would recommend it to others. They said they were very impressed with the after care and attention received. They also said they never felt under pressure and were given plenty of time to decide on the procedure. We also looked at comments people who use the service had made on comment cards. The majority of people said they were ‘delighted’ or ‘very satisfied’ with the service. Other comments included: “Superb treatment.” “Highly delighted with all aspects of my treatment and after care.” “The care and services were exceptional.” “Staff have been fantastic.” “Extremely satisfied from start to finish, everything was clearly explained- risks involved, after care.”
|
Latest Additions:
|