We spoke with several people who use the service. People spoke highly of the dentist and their team, and felt that they were treated well. One person told us “the dentist was very understanding of my needs. The staff are delightful”. Another person told us “this is the best dentist I have been to”. People informed us the dentist always provided detailed information on treatments and costs and explained their treatment needs and options in person.

We looked at the comments that had been written in the comments book at reception by people who had used the service. Comments written about the service were positive with many being made about the supportiveness of staff during and after treatment.

We observed that there were effective systems in place to reduce the risk of the spread of infection. The premises were modern, clean and easily accessible to all including disabled toilet facilities.

People’s views and experiences were taken into account in the way the service was provided and delivered and there were effective systems in place to regularly assess and monitor the quality of service that people receive.