People told us they were provided with all the information they needed about their treatment. They said they felt fully involved and were able to make an informed decision without any undue pressure. We were told people did not have any problem in making appointments at a time convenient to them. All of the people we spoke with were very positive about the standard of care they received. One person told us they had been abroad for a period and came back to this practice; "Because I know them and they know me."

We found patient records included medical histories which were updated following each visit. Full details of any treatment provided was recorded. This meant records included details of any health conditions and their potential implications for the provision of dental care.

We found there were robust infection control procedures in place which were being followed. Records were kept to support this. We saw records which showed dental equipment had been properly maintained and serviced to ensure it was effective and safe.

Staff told us they were supported in their work. They said they were encouraged to undertake appropriate training. People who used the practice told us staff were efficient and polite.

We found the provider asked people to comment about the service they received. Where any areas for improvement were identified, action had been taken to address them where this was possible.