Following an inspection visit on 25 November 2013 the provider was asked to make some improvements in relation to infection control at the practice. We carried out this inspection to check what improvements had been made.

Following the previous inspection the provider sent us an action plan outlining what improvements had been made to maintain compliance.

During this inspection we saw improvements had been made and the action plan had been implemented.

We carried out this inspection to check that improvements required since our last Inspection on the 10 June 2013 had been made. Following that inspection the service had given us an action plan to show us the improvements they were going to make.

During this inspection we spoke to the dentist and the practice manager as well at looking at various records and policies and procedures.

We found that some improvements had been made but there were still concerns around the cleanliness and infection control at the practice.

As part of this inspection we looked around the dental practice, we looked at records, spoke to eight patients and spoke with the staff who worked there.

During our visit we observed staff treating people in a kind, professional, friendly and respectful manner. The eight people we spoke with told us that they were happy with the service provided. Some of the comments we received were: “You can’t fault the staff they are always helpful,” “I have no problems with the service it’s absolutely fine,” “Treatment options are always explained” and “This is a very good service I am always very satisfied.”

We saw that they had some policies, procedures and protocols in place but they had not been signed or dated. All documents should be signed and dated to evidence they are up to date and reflect current good practice.

We were told that there was no formal complaint procedure for recording, assessing, investigating and resolving complaints. This means that people who use the service or others acting on their behalf cannot be sure that their comments and complaints are listened to and acted on effectively.

During this inspection we identified that there were no formal systems in place to ensure that a clean and appropriate environment was maintained.

We had concerns because the provider did not have an effective recruitment and selection procedure in place.

We had concerns because patient records were not kept securley.