We spoke with the practice manager, two dental nurses, the dentist, one receptionist and five patients. During the inspection the dentist was treating patients and spoke with us between dental sessions. Patients told us they had been happy with the service provided. One comment made by one patient was, ‘’I have had very good experiences; he knows what he is doing.’’ Patients told us they found the staff approachable and would discuss any concerns with them. We saw patient satisfaction had been monitored and the survey outcome showed patient satisfaction to be good.

There were sufficient staff available to accommodate patient’s needs. Patient records confirmed their needs had been assessed, risks identified and personalised plans of care developed. We were told of joint working with dental specialists to ensure that a patient’s specialist dental healthcare needs had been met.

We saw systems in place to protect people from the risk of abuse. Staff had received training in vulnerable adult protection and child protection and showed an awareness of what to do should a safeguarding event occur.