About the service:

6 Woodfield Road is a registered care home and provides accommodation and support one person living with a learning disability.

The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People's experience of using this service:

The person using the service was safe. Staff had received training to enable them to recognise signs and symptoms of abuse and they felt confident in how to report these types of concerns. The person had risk assessments in place to enable them to be as independent as they could be in a safe manner. There were sufficient staff with the correct skill mix on duty to support the person with their required needs and keep them safe. Effective and safe recruitment processes were consistently followed by the provider.

Medicines were managed safely. The processes in place ensured the administration and handling of medicines was suitable for the person who used the service. Effective infection control measures were in place to protect people.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff received an induction process and on-going training. They had attended a variety of training to ensure they were able to provide care based on current practice when supporting people. They were also supported with regular line manager supervision.

The person could make choices about the food and drink they had, and staff gave support if and when required to enable people to eat a balanced diet.

The person was supported to access a variety of health professionals when required, to make sure they received additional healthcare to meet their needs.

Staff provided care and support in a caring and meaningful way. They knew the person who used the service well. The person and relatives, where appropriate, were involved in the planning of their care and support.

The person's privacy and dignity was maintained. Support plans were written in a person-centred way and were responsive to the person's needs. The person was supported to follow their interests and join in activities.

The person knew how to complain. There was a complaints procedure in place which was accessible to all.

Quality monitoring systems were in place. A variety of audits were carried out and used to drive improvement, although, these were being upgraded to be more specific to the service.

More information is in the full report.

Why we inspected:

This was the first inspection of this service.

Follow up:

We will continue to monitor the service through the information we receive.