We spoke with three people who had attended an appointment on the day of the inspection. We asked them for their views about the care and treatment they received. People told us they were happy with the service and felt they were well informed and were provided with clear information about the treatment options available to them. People’s comments included: “I think he’s very good, friendly and puts you at your ease.” “The service is excellent and informative.” “I’ve always found it to be clean and the environmental improvements make it a more pleasant place to visit.”

Information was available about the service in a range of formats which included a website. Within the service written information was available along with information provided via a screen within the reception area.

We found by speaking and observing staff that there were effective systems in place to reduce the risk and spread of infection. We reviewed the infection prevention and decontamination systems, records and policies and found them to be up to date and comprehensive with responsibilities clearly defined.

We found by speaking with staff and reviewing records that the dentists and dental nurses regularly accessed training. The dentist had an effective quality assurance system which included seeking the views of people registered at the service.