4-6 George Street, Richmond.4-6 George Street in Richmond is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 18th August 2016 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
30th June 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 30 June 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
4-6 George Street is a dental practice located in the London Borough of Richmond-upon-Thames. The premises are situated in a high-street location. There are two treatment rooms, a decontamination room, reception room with waiting area, patient and staff toilets, staff kitchen and administrative offices. All of the rooms are located on the first floor of the building.
The practice provides private dental care services to adults and children. The practice only offers specialist endodontic services on referral or by self-referral.
The staff structure of the practice consists of a principal endodontist, two associate endodontists, two dental nurses, a practice manager and a receptionist.
The practice opening hours are Monday to Friday from 9.00am to 5.30pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
The inspection took place over one day and was carried out by a CQC inspector and a dental specialist advisor.
Nineteen people provided feedback about the service. Patients were positive about the care they received from the practice. They were complimentary about the friendly and caring attitude of the dental staff.
Our key findings were:
There were areas where the provider could make improvements and should:
12th July 2012 - During a routine inspection
![]() People who use the service and dentists that had referred them told us they were satisfied with the treatment they had received and the way it was provided. One person said "I was very happy with my treatment and had no worries at all". "The consultation procedure and treatment was clearly explained including the cost". Another person told us "They answered my questions clearly and patiently". People were also told about any risks that might arise from treatments chosen and asked to sign a consent form before treatment took place. People felt treated with dignity and respect by staff and confirmed they had received consultations and treatment in private. They did not comment on the practice safeguarding or infection control systems. They did tell us they thought the practice was kept clean, tidy and was well maintained.
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