The service was inspected on 8 and 10 February 2017. The first day of our inspection visit was unannounced, the second announced. We visited the provider’s office on 14 February 2017 to review staff training and recruitment processes.

The service is registered to provide accommodation and personal care support to one person.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person using the service felt safe. They were supported by staff who understood their responsibility to keep them safe from harm. The provider had safely recruited a suitable number of staff to support the person.

Risks were assessed and action taken to minimise the risk of harm to the person or staff supporting them. Regular checks took place to ensure that the environment was kept safe.

Medicines were managed so that the person received them safely. People had access to health care professionals and were supported to maintain good health. The person was supported to maintain a balanced diet.

Staff had received training and supervision to meet the needs of the people who used the service. Staff told us that they felt supported. Their competence to fulfil their role was assessed.

The person made decisions about the care and the support they received. Their consent was sought and respected. The registered manager understood their responsibility to ensure people were supported in line with the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards .

Staff respected the person’s dignity and offered their support in respectful ways.. The person was supported to make choices about their care and encouraged to maintain their independence.

The support that the person received was centred on them as an individual. They were involved and contributed to decisions about the support that they received and this was regularly checked with them to ensure that it continued to meet their needs.

The person was supported to maintain relationships with people that were important to them. They were supported to follow their interests and access their local area.

The person’s feedback was sought and acted upon. The person and their relatives were provided with information about how they could make a complaint if they wished to.

The person using the service, their relatives and staff all had regular access to the registered manager. Lines of communication were open and staff told us that the registered manager was approachable. We saw that they had worked closely with other professionals to ensure the service was suited to the person.

The provider had checking systems in place to monitor the effectiveness of the service. Action was taken if their systems identified a concern.