People's privacy, dignity and independence were respected. We observed staff treating people with respect, being polite and courteous. There was a supportive and encouraging atmosphere between staff and the people who used the service. One person told us, "The staff are all friendly and efficient." Another person said, "It's a very good service, I would recommend it."

People experienced care, treatment and support that met their needs and protected their rights. We spoke with four people and they told us that they were happy with the service they received. One person told us, "I am very pleased with the care I get here."

People were treated in a clean, hygienic environment. The people we spoke with told us that they had no concerns with the hygiene within the practice. One person told us, "It is spotless, there is never anything out of place, no clutter anywhere at all."

People were cared for, or supported by suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff were employed by the practice.

There were quality monitoring programmes in place, which included people being asked to provide feed-back about their care and treatment. This provided a good overview of the quality of the service provided.