This inspection took place on 1 February 2018 and was unannounced. This was the first inspection of the service since they registered with the CQC in November 2016. 17 Edward Road provides personal care and support for up to 11 people with severe and enduring mental health problems and complex needs including dual diagnosis. The service primarily focuses on providing support to people living within a supported living environment and works to help people gain the necessary skills to lead independent lives and to move on to independent living.

Edward Road is a 24 hour supported living project in Bromley, which provides specialist support for people with mental health needs. The accommodation consists of 11 bedrooms and shared communal areas and facilities. At the time of our inspection there were 11 people using the service. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff supervision and support was not always regularly available due to the past absence of the registered manager. However action was taken to address this and we will check on staff supervision and support at the next inspection of the service.

Risks to people were assessed, recorded and managed safely. Medicines were managed, administered and stored safely. People were protected from the risk of abuse, because staff were aware of the action to take if they had any concerns. There were systems in place to ensure people were protected from the risk of infection. Accidents and incidents were recorded and acted on appropriately. There were safe staff recruitment practices in place and appropriate numbers of staff to meet people's needs.

There were processes in place to ensure staff were inducted into the service appropriately. Staff received training to support them to fulfil their roles effectively. Staff were aware of the importance of seeking consent from people and demonstrated a good understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. This provides protection for people who do not have capacity to make decisions for themselves.

People were supported to meet their nutritional needs and preferences and people had access to health and social care professionals when required. People told us staff treated them well and respected their privacy. People were involved in day to day decisions about their care and had care plans in place which reflected their individual needs and preferences.

People were supported to maintain relationships and they were supported to engage in a range of social activities. People’s needs were reviewed and monitored on a regular basis. People were provided with information on how to make a complaint. The service worked with health and social care professionals to ensure people's needs were appropriately met. There were systems in place to monitor the quality of the service provided. People's views about the service were sought and considered through meetings and satisfaction surveys.