The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one inspector.

Service and service type:

15 Nairn Close is a domiciliary care service and is registered to provide personal care to older and younger people living in the community.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the registered manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

What we did:

We reviewed information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. On this occasion we did not request a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. However, we gave the provider the opportunity to provide us with information about the service during our inspection.

We spoke with the registered manager who was also the registered provider and one care staff. We reviewed the care records for one person who used the service. We also looked at a range of other records relating to the running of the service including complaints, staff files and quality audits. We also spoke with the registered manager about the action they took to check on quality and safety. Telephone calls to people who used the service were made during our inspection on 9 May 2019. After the inspection the registered manager sent us further information in relation to the recruitment process. We have reviewed these as part of the inspection process.