We were not able to speak to people using the clinic as there were no appointments during our visit. People had the opportunity to offer feedback and feedback forms were available.

People were treated in a safe environment by staff who had received the necessary training. There were procedures in place to deal with foreseeable emergencies and staff had been trained in how to manage these.

The clinic had systems in place to ensure that people were protected from the risk of infection. Staff received training on infection control and there were arrangements in place for the storage and removal of clinical waste.

There were suitable recruitment and employment processes in place. This included a process for granting practicing privileges to the doctors.

There was an effective complaints system and people were told how to raise a complaint if they had one.

On the day of our visit there were no people using the service that we could talk to. The service has systems to seek feedback from people who use the service. We have received no concerning information about this location since registration under the Health and Social Care Act (2008) in October 2010.