This inspection took place on 26 and 27 February 2018 and was announced. We gave the provider 48 hours’ notice of the inspection. We did this to ensure people and key staff would be available at the service.

The service 13 Greenway Park is registered to provide personal care and accommodation for up to eight people. The service specialises in the care of people with a learning disability. At the time of our inspection there were eight people living at the service.

At our last we rated the service outstanding. At this inspection we found evidence continued to support the rating of outstanding and because of this the report is in a shorter format.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had a positive approach to support people to reach their full potential, whilst reducing risks and keeping them safe. Staff had a good understanding of how to protect people from harm whilst upholding their rights to make choices and take risks to enhance their lives and seek new adventures.

Staff were recruited in a safe way; all checks were in place before they started work and they received an in-depth comprehensive induction. Staff said there were sufficient numbers of staff on duty at all times.

The registered manager and staff understood their role and responsibilities to protect people from harm. Risks had been assessed and appropriate assessments were in place to reduce or eliminate the risk.

People received their medicines from trained competent staff. Medicine records were clear, checked and in good order to ensure people received their medicines safely.

The service was meeting the requirements of the Deprivation of Liberty Safeguards. Staff had received appropriate training, and had a good understanding of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

People were supported to access health care professionals and health care services when needed. They were offered a choice of foods they enjoyed.

There was a strong person-centred culture apparent within the service. Person centred means care is tailored to meet the needs and aspirations of each individual.

Activities were personalised for each person. Strong community links and engagement had been developed by the provider.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care records contained detailed information about people's needs, wishes, likes, dislikes and preferences.

Staff had a consistent approach and purpose to achieve positive outcomes for people. They excelled at providing consistency which had a positive impact on people’s wellbeing, reduced their anxiety levels and provided stability.

The service was well led. Staff were enthusiastic and happy in their work. They felt supported within their roles and held the management team in high regard. Staff described working together as a team, how they were dedicated to providing person-centred care and helping people to achieve their potential.

The registered manager assessed and monitored the quality of the service provided for people. Systems were in place to check on the standards within the service. These included regular audits of care records, medicine management and health and safety.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.”

This inspection took place on the 17 and 21 April 2015. Thirteen Greenway Park is one of three homes belonging to the provider, Cocklebury Farmhouse Homes Limited. Greenway Park provides accommodation and care for adults who have a learning disability, mental health or more complex needs. T

he home offers support for people who have previously experienced difficulties in being able to live within a community environment.

Therefore, care is generally provided for a long-term period and this benefits people who require higher levels of guidance and support.

The service had a registered manager who was responsible for the day to day operation of the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was present on the day of the inspection.

Greenway Park is registered to provide care and support for up to eight people. People and their families praised the staff and registered manager at Greenway Park for the kindness and the support given to people and families alike. People had developed caring relationships with staff and were treated with dignity and respect. People had been supported to become as independent as they were able to be. People told us they enjoyed a

high quality

of life and relatives and staff agreed.

People’s rights were recognised, respected and promoted. Staff were knowledgeable about the rights of people to make their own choices. This was reflected in the way the care plans were written and the way in which staff supported and encouraged people to make decisions when delivering care and support.

The care records demonstrated that people’s care needs had been assessed and considered their emotional, health and social care needs. People’s care needs were regularly reviewed to ensure they received appropriate and safe care, particularly if their care needs changed. Staff worked closely with health and social care professionals for guidance and support around people’s care needs.

Staff had received training in how to recognise and report abuse. There was an open and transparent culture in the home and all staff were clear about how to report any concerns they had. Staff were confident that the registered manager would respond appropriately. People we spoke with knew how to make a complaint if they were not satisfied with the service they received.

There were systems in place to ensure that staff received appropriate support, guidance and training through supervision and an annual appraisal. Staff received training which was considered mandatory by the provider and in addition, more specific training based upon people’s needs.